A temporary class change to NS 1st class can be loaded onto the Gaiyo Card at an NS ticket machine via the 'Today 1st class' product.
Hold your Gaiyo Card in front of the card reader of the NS ticket machine and choose the option 'Change class', after which the option 'Today 1st class' will be shown. The class change is loaded onto your Gaiyo Card by holding the card in front of the card reader. The class is then changed until 4:00 a.m. or until you cancel the temporary class change.
The 'Today 1st class' product is a service offered by NS. If you experience problems loading a temporary class change at an NS ticket machine, contact NS customer service immediately at the toll-free number 0800-0540. They can watch you remotely to find out what is causing this.